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Terms of Use

Version number: 1.1 Last update: Mar 26, 2025

Table of Contents

1. Introduction

1.1 Welcome to https://az.theLotter.us. NJ Lotto LLC d/b/a TheLotter (“TheLotter”) has its registered address at 1846E. Innovation Park Dr. STE 100, ORO Valley, AZ 85755.
1.2 This document (“Terms of Use”) along with the Privacy Policy, the Cookie Policy and the Terms of Services (collectively, the “Terms” or the “Site Terms”) sets out the terms and conditions of the contractual relationship between TheLotter (“we”, “us”, “our”) and any person registering with and subsequently accessing the Site as a registered user (“Player”, “User”, “you”, “your”) and, to the extent applicable to any person accessing the Site as a visitor. You are required to carefully read and accept the Terms when registering an account with https://az.thelotter.us. If, at any time, you do not agree with the Terms, you may not use or continue to use the Site.
1.3 TheLotter reserves the right to change these Terms of Use including any of the Services’ specific rules at any time. Should there be any material changes to these Terms, you will promptly be notified of such changes. In the event that following any such changes you do not wish to continue using the Services, you may withdraw all your available funds and delete your Account.
1.4 You are encouraged to periodically review these Terms of Use, also by checking their date and version number above, to ensure you are referring to the latest available version.
1.5 These Terms are published in English and may be published in a number of other languages. In the event of any discrepancy between the English version and versions in other languages, the English version shall prevail.

2. Ability to Accept Terms and Legality of Use

2.1 The Site is not intended for individuals under the age of twenty-one (21). If you are under 21 years of age, you are prohibited from registering an Account and using the Services (defined below).
2.2 If it comes to our attention through reliable means that a User is under the age of 21 years we may, to the extent applicable, cancel that User's Account and/or access to the Site and withhold any winnings existing in the User’s Account balance.
2.3 It is your responsibility to access and use the Site and the Services only in accordance with these Terms, to the legal restrictions, legality of use requirements, the Responsible Gaming Policy (see section 12 below), and pursuant to all applicable laws and regulations. It is your responsibility to verify that your access to and use of the Site and the Services is legal in accordance with Section 8(3) hereunder.
2.4 The Site is intended for private use and recreational purposes only.

3. Site Access and Use.

3.1 The Site: (i) provides information about leading Arizona and United States of America official lotteries (each a "Lottery") that are provided by independent official lottery operators (each a "Lottery Operator"), (ii) enables registered Site users ("Users") to order lottery tickets for specific and separate Lottery draws (each a "Lottery Draw") by means of the Site’s courier services (“the Courier Service”); and (iii) offers Services (defined below) to Users, all subject to and in accordance with these Terms. A complete list of the Lotteries in connection therewith is made available through the Site and the relevant Lotteries’ payouts are displayed on the Site.
3.2 Subject to applicable registration requirements, and your compliance with these Terms, we offer certain services in connection with the Site ("Services"), including, without limitation: the Lottery Ticket Service (see Section 8.2), See Your Ticket Service (see Section 8.9), Prize Collection Service (see Section 8.16), Alert Service (see Section 8.13), and the Mediation and Disputes Service (see Section 19).
3.3 We hereby grant you permission to access and use the Site, provided that you comply with these Terms and applicable law and do not: (i) copy, distribute or modify any part of the Site without our prior written authorization; (ii) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content, except as expressly authorized herein; (iii) disrupt servers or networks connected to the Site; (iv) use or launch any automated system (including without limitation, "robots" and "spiders") to access and/or use the Site; (v) use the communications systems provided by the Site to send unsolicited or unauthorized commercial communications; (vi) use the Site for fraudulent or deceptive purposes; and/or (vii) circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any Content or that enforce limitations on use of the Site. We reserve all rights not expressly granted in and to the Site.

4. Opening of an Account.

4.1 In order to use some of the Services, it is necessary to first create an account (an "Account") and submit certain mandatory information to us in connection with your Account. You may decide whether to submit any information to us. However, if you choose not to submit mandatory information you may be unable to register an Account and use certain Services.
4.2 By submitting your application for opening an Account with us, you agree to abide by these terms and conditions at all times. You also warrant and represent that you are:
• A natural person acting on their personal capacity;
• Not restricted by limited legal capacity;
• Not acting in the interests or on behalf of any third party;
• Not utilizing funds originating from any criminal activity or activities;
• Not utilizing unauthorized bank accounts, debit cards, credit card/s and/or any other payment method which are not in your name.
• Not a self-excluded person as per section 12.1. fourth point.
4.3 When creating your Account, you must provide accurate and complete information, including your full name, date of birth, residential address, contact e-mail and personal telephone number. You thereafter must keep all such information up-to-date.
4.4 We may also request your social security number (in whole or in part), copies of identification documents such as a driver’s license or passport, and any other information or documentation we deem necessary to help in the identification process.
4.5 It is your responsibility to correctly disclose all information pertaining to your Account. We reserve the right to immediately delete your Account and refuse, withhold and/or void payments if you have made false statements about your Account details, including, without limitation, your age, whether intentionally or not.
4.6 It is your responsibility to provide a valid e-mail address and a valid phone number. We may verify the contact details you provided to us by means of a validation link sent to your email address and/or a validation SMS sent to your phone number. We reserve the right to suspend your Account in the event that we are unable to satisfactorily verify your contact details.
4.7 When creating your Account, you will be assigned a User Name based on the email address you provide, and you will be requested to choose a password. You are solely responsible for the activity that occurs in your Account, and you must keep your Account log-in details, including the password, secure and protected. You also must secure and protect any linked e-mail address, personal computer, and device on which your Account is accessible (including, without limitation, by keeping the password(s) protected and screen locked). We also advise you to log out after any session and not to leave your computer unattended when logged in so that you can limit the possibility of others using your Account without your consent. You must notify TheLotter immediately of any breach of security or unauthorized use of your Account, and in any event TheLotter shall not be held liable for any unauthorized use of your Account other than due to TheLotter's fault. For the avoidance of doubt, if one or more orders are placed, or any transactions or actions are taken, using your login details, the order(s), transaction or actions will be considered to have been made by you and therefore shall be accepted and deemed valid.
4.8 Without derogating from the foregoing, if you are an (i) employee, director, officer, or Agent (defined below) of TheLotter, or (ii) any officer or employee of the Arizona Lottery or a contracted vendor of the Arizona Lottery, who participates in the design, manufacture, or oversight of an Arizona Lottery game; or (iii) a spouse, de facto partner, parent, sibling, child or close family member of any of the persons mentioned in (i) and (ii) above, then you are prohibited from registering an Account and participating in any Services. "Agent" means any third-party service provider (and its employees) that we engage to perform Site management tasks on our behalf.
4.9 We reserve the right to make any determination relating to the preceding subsection.

5. Administration of the Account.

5.1 TheLotter manages the Player’s Accounts, calculates the available funds, the pending funds, the order funds as well as the amount of the winnings. Unless proved otherwise, these amounts are considered final and are deemed to be accurate.
5.2 You are restricted to opening only one Account or having only one active Account at any point in time. You are only allowed to make contributions to, or request withdrawals from, your Account in accordance with Sections 6 “Contributing Funds to your Account” and 7 “Withdrawing Funds from your Account” below. It is prohibited to sell, transfer and/or acquire accounts to/from other players as well as to transfer funds between Accounts.
5.3 Accounts are not interest bearing. No interest shall be paid on any funds, irrespective of the amount, held in your Account. TheLotter is not, and does not purport to be, a financial institution.
5.4 In respect of your Account, at all times, we reserve the right at our discretion to:
• Refuse to open an account or delete an existing account without having to provide any justification. In this case any contractual obligations already arisen, shall be honored;
• Decline to accept deposits without having to provide any justification;
• Verify to our satisfaction, also by requesting documents or other evidence: (i) your identity and the other personal data provided when registering with the Site; and/or (ii) your authorization to use a certain method of payment. Requested documentation may include but is not limited to certified color copies of photo id’s, bank statements, references, utility bills, and pay-slips. Verification requests may be made at any time, and we reserve the right to suspend or limit your Account pending any verification;
• Forfeit and/or confiscate funds available in your Account and/or refuse to honor a claim, in the event that, directly or indirectly: (i) you have violated these Terms; and/or (ii) other unauthorized activities have occurred in connection with the operation of your Account (such as, but not limited to, breach of laws or other regulations, breach of a third party’s rights, fraud, and cheating or dishonest practices);
• Suspend and/or cancel your participation in the games, promotional activities, competitions, or other services, whenever we deem that there are legitimate concerns that your Account is, has been, or may be used for illegal, fraudulent or dishonest practices, including promotion abuses;
• Verify to our satisfaction any unspent or unused funds in your Account;
• Monitor your gameplay and transaction activity;
• Request any additional information concerning you, your possible involvement in political and/or public functions, your business profile, including your sources of income and any relevant documentation corroborating such information, and carry out any further activity and/or take any other action as may be required by the applicable Anti Money Laundering / Countering Funding of Terrorism legislation or similar requirements.
5.5 An account is deemed inactive when for a consecutive period of at least thirty-six thirty-six (36) months (“Inactive Account”) there has not been recorded on the Account any log in and/or log out without the requirement for any financial transaction.
5.6 We will notify you by means of an email sent to the email address listed in your Account (such notice will be entitled, “Inactive Account Notification”) that your Account is about to become an Inactive Account. The Inactive Account Notification will be sent to you up to one month prior to your Account becoming inactive.
5.7 When an Account becomes inactive, we will deduct an administrative monthly fee from your Account which does not exceed two dollars and fifty cents ($2.50) or its currency equivalent. Such fee will only be deducted if your Account is in credit.

6. Contributing Funds to your Account.

6.1 In order to contribute funds to your Account, you can utilize one of the available deposit methods. Information on the methods available for deposits, including deposit limits, processing times and available currencies can be found in the Banking section of the Site here. As soon as you have registered your Account, you can carry out an online contribution by clicking the “Deposit” button and following the directions. TheLotter does not charge you a handling fee when you make a contribution to your Account.
6.2 Regardless of your chosen funding method, you must ensure that the name on any Lottery Ticket order you place through the Service always matches the name associated with your applicable funding method. If there is a dispute regarding the identity of the Lottery Ticket holder, the authorized holder of the applicable funding method will be deemed the Lottery Ticket holder.
6.3 You acknowledge and agree that (i) you choose to make a transaction on the Site (for example, by paying the Order Price) with your debit card and/or payment method; or (ii) there are insufficient funds in your Account to pay for a transaction that you have entered into,, then TheLotter may charge the applicable amount, including fees, to the payment method you designate in your Account and you hereby authorize the storage of your payment credentials including the primary account number, card holder name and expiration date (“Credentials on File”) and the charging of that account (or any replacement card).
6.4 You agree: (i) to only provide valid and current payment and billing information for yourself; (ii) that we may use the tools, software or services of third party service providers to process transactions on our behalf; (iii) that you shall be liable for any processing fees in connection with one-time payments and recurring payments; (iv) except as expressly set forth herein, all orders and purchases are final and non-cancellable or non-refundable; (v) if payment is not received by us for any reason from your chosen payment method, you agree to promptly pay all amounts due to us upon demand and, if applicable, TheLotter may charge a reasonable rejected payment fee; and (vi) any failure or inability by TheLotter to process any payment hereunder does not relieve you from your payment obligations.
6.5 We reserve the right to impose certain conditions on the use of particular payment methods and to change the payment methods available without giving notice. We do not guarantee that all methods of payment are available at all times.
6.6 Except as expressly stated in these Terms, you acknowledge and agree that any Order Prices, fees and/or payments paid by you to TheLotter in connection with your use of the Site and any Services and purchases are non-refundable.
6.7 If you reasonably believe that you have been wrongly charged an amount by us you may notify us and request a full refund of that order. The tools within your Account should provide you with the means to do so, and in any event, you may contact us via our Support Service. Please be aware that we will not consider any such refund request unless you include full details of the disputed transaction, including the relevant dates, payment details, and a short explanation as to why the amount is disputed. If we, in our sole discretion, find that an amount has been wrongfully charged we will, as your sole remedy, refund you that amount.
6.8 If you are not (completely) satisfied with our Services after making your first order with us, you are entitled to request a full refund of that order. You may contact Customer Service to make such a request, along with providing full details of the order, including the relevant date of the order, payment details, and a short explanation why you are dissatisfied with our services. Please note that our money back guarantee only applies to your first order on the Site and not to subsequent orders. You may request this type of refund up to six months after your first order.

7. Withdrawing Funds from your Account.

7.1 During your use of the Site and Services, the following types of money or credit transferred to your Account: (i) Prizes; (ii) the cash value of money that you contribute into your Account for your use on the Site ("Contributions"); (iii) Bonuses, including any promotional monies administered in form of Bonus, such as cash-backs, and/or (iv) Refunds. Prizes, Contributions and Refunds are collectively referred to herein as "Real Money". If a bonus is credited to your Account, it will be referred to herein as "Bonus Money." Your entitlement to any Real Money and/or Bonus Money is subject to and in accordance with these Terms. Bonus Money credited to an Account will be valid for a period of six (6) months from the date of its credit. At the end of this period, the Bonus Money will be removed from the User’s account with prior email notification.
7.2 Use of Real Money. Real Money in your Account may be used in connection with your future transactions on the Site (for example, to place Orders). You may withdraw any unused Real Money at any time in accordance with Section 6 below.
7.3 Use of Bonus Money. Bonus Money is credited to your Account and may be used solely in connection with your future transactions on the Site (for example, to place Orders). Bonus Money has no monetary value outside of the Site. You may not withdraw the cash or associated value of unused Bonus Money from your Account.
7.4 Bonus Money is not counted as contributed money for the purpose of your deposit limit, but it is counted as money spent for the purpose of your spending limit.
7.5 If you place an Order via the Site, then we will first debit any available Bonus Money that you have in your Account. If there is insufficient Bonus Money to pay for your transaction, we will debit any Real Money that you have in your Account.
7.6 You may use the Site Tools to withdraw the available Real Money in your Account, or any part thereof, by selecting your preferred withdrawal method. The average time required for processing a withdrawal is approximately three (3) business days. If your Account is limited, pending any verification, the processing might take longer. Additional information regarding the withdrawal of Real Money is displayed on the Site.
7.7 Withdrawals will be remitted to the same account from which the funds contributed to the User's Account originated or via bank transfer. We may require additional proof of identification before a withdrawal request is granted. To the extent that any User wishes to withdraw funds from a blocked, closed, or excluded Account, they should contact service@mx.az.thelotter.us.
7.8 If you contribute funds to an Account and then choose not to play, TheLotter reserves the right to temporarily restrict the funds.
7.9 You shall be solely and wholly responsible for the reporting and payment of any and all taxes and charges arising from or imposed on amounts paid to you or collected on your behalf by the Site under these Terms. You acknowledge and agree that the Lottery Operator might retain a portion of your Prize and forward it to the appropriate taxing authority on your behalf. If you have a winning ticket of $600 or more, a claim and tax form will be provided to you.

8. Terms of Service.

8.1 Each Lottery Draw is performed by the relevant Lottery Operator. Your participation in each Lottery Draw is subject to the terms and conditions of the relevant Lottery Operator ("Lottery Operator Rules"). Although we provide a detailed overview on the Site for each Lottery with respect to which we provide Services, by placing an Order you agree to independently review and comply with the applicable Lottery Operator rules.
8.2 We (i) make certain tools available on the Site so that Users can complete and submit online orders in connection with the Courier Services offered by us with respect to Lottery Draws ("Orders"); (ii) locally purchase a Lottery ticket(s) on our Users' behalf in accordance with each User's Order (iii) display the results of Lottery Draws on the Site; (iv) if applicable, collect the winnings from the Lottery Operators and credit the Account (defined below) of an eligible User; and/or (v) if applicable, facilitate the hand-delivery of a Winning Lottery Ticket (defined below) to eligible Users (collectively, the "Lottery Ticket Service").
8.3 In order to participate in the Lottery Ticket Service, you must:
• have registered and maintain a valid, active Account;
• be physically located within the State of Arizona;
• comply with these Terms. A User satisfying these terms and lawfully requesting the order of a Lottery Ticket through our Courier Services accordingly shall be the owner of the Lottery Ticket at every stage from the purchase of the Lottery Ticket on the User’s behalf.
By using our Services, you expressly consent to the collection, storage, processing, and transmission of your information, including IP address, Wi-Fi signal and other means, to establish your physical location. This verification process may be done using third-party providers and you expressly consent to our use of third-party providers including the sharing of your information with such third-party providers to establish your location. If we or our third-party providers cannot establish your location for any reason, we reserve the right to prevent you from accessing or using the Services until your location is verified.
8.4 If you wish to use our Courier Service to participate in a Lottery Draw, you must use the Site Tools to (i) complete an Order by choosing the type of lottery form and inserting your numbers into each line; (ii) submit the completed Order; and (iii) pay the price for submitting the Order ("Order Price"). Completion, submission and paying for an Order as detailed in this clause shall hereinafter collectively be referred to as ”Placing an Order”.
8.5 In the unlikely event that there is a delay (for example, due to technical issues in the processing of a transaction) between your Placing an Order (i.e., the submission of an Order and payment of the Order Price) and our receipt of payment, then the status of the transaction will be pending until such time as we receive the Order Price.
8.6 We stop accepting the submission of Orders a certain number of hours prior to the performance of the related Lottery Draw by its Lottery Operator ("Cut-Off Time"). We display on the Site the amount of time that is remaining until the Cut-Off Time for each Lottery Draw on the Site. We retain the right in our sole discretion to determine the length of the Cut-Off Time. Please be aware that once the Cut-Off Time for a particular Lottery Draw has expired, you will no longer be able to submit an Order for it.
8.7 Following our receipt of an Order and Order Price, we fulfil that Order through our Licensed Retailer. We use commercially reasonable efforts to ensure that each Lottery Ticket complies and is lodged in accordance with the timeframes set forth in the related Lottery Operator Rules. You acknowledge that since Lottery Tickets are purchased locally immediately following your submission of the Order, there is no option of timely cancellation, and you agree that your submission of an Order and payment of the related Order Price is final, non-cancellable, and non-refundable (except as expressly set forth in these Terms). In the event of any inconsistency between the numbers appearing on an Order and a Lottery Ticket, the numbers on the Lottery Ticket will prevail.
8.8 Upon our receipt of the Order Price, we will send you an email payment confirmation.
8.9 You may view scanned copies of your Lottery Tickets in your Account (the "See Your Ticket Service"). You acknowledge that it takes time to upload scanned copies of Lottery Tickets, and there may be a delay between the time that the Lottery Ticket is purchased and the time that a scanned copy is made available for you to view.
8.10 Where the scanned copy of a ticket, as a result of the presence of certain details in the ticket such as optical codes, serial numbers, etc., may give rise to possible misuses or abuses, we reserve the right to replace such scanned copy with a graphic representation of the ticket purchased containing the same material elements of such ticket.
8.11 The Lottery Ticket held in trust by theLotter is a bearer instrument within the meaning of all applicable law, including all relevant ramifications to the Player.
8.12 We reserve the right to decline, refuse or limit any Orders placed via the Site and/or to decline or refuse to provide, or to limit the provision of, any Services. No charge will be made for any Order which is not accepted.
8.13 Following each Lottery Draw, the Lottery Operator publishes the related final and conclusive winning numbers ("Winning Numbers"). To the extent that a Lottery Ticket includes Winning Numbers, you may be entitled to a cash prize to be paid by the Lottery Operator ("Prizes"). The number of Winning Numbers that you need to obtain to be entitled to Winnings in connection with a Lottery Draw, as well as the amount of a Prize, is determined solely by the Lottery Operator. We use commercially reasonable efforts to publish the official Lottery Draw results, including the Winning Numbers and Prizes, on the Site as soon as possible following official publication thereof by the related Lottery Operator. If your Lottery Ticket is a winning ticket ("Winning Lottery Ticket") then we will send an email to your designated email account and (if you have chosen to participate in our Alert Service) an SMS to your designated mobile phone number, notifying you that you purchased a Lottery Ticket that is a Winning Lottery Ticket.
8.14 The Site differentiates between the following categories of Prizes: (i) the top prize in a particular Lottery Draw ("Jackpot"), Prizes that are subject to local tax in the jurisdiction of the Lottery Operator ("Locally Taxed Winnings") which are of US $600 (six hundred US dollars) or more; and (ii) Prizes that are not a Jackpot or Locally Taxed Winnings and are less than US$599 ("Secondary Winnings").
8.15 If you are entitled to a Jackpot, Locally Taxed Winnings, or a prize of US$600 (six hundred US dollars) or more, then you are responsible for personally collecting the Prize from the related Lottery Operator in accordance with Clause 8.19 below.
8.16 Notwithstanding the foregoing, theLotter may, in its sole discretion and if allowable under applicable Lottery Operator Rules, offer to collect the Prize on your behalf from the related Lottery Operator and remit the Prize to you in accordance with our Prize Collection Service. theLotter does not charge any service fee for theLotter’s offered services in connection with assisting you in collecting your Prize. Nonetheless, you are not obligated to use the services of theLotter in this capacity and may proceed to collect the Prize without assistance of theLotter.
8.17 If you are entitled to Secondary Winnings of up to US$599 (inclusive), you agree that we will collect the Prize on your behalf from the related Lottery Operator or its designee and remit the Prize to your Account in accordance with our Prize Collection Service. There is no service fee for theLotter’s assistance with collecting Secondary Winnings.
8.18 You agree that you are fully responsible for all tax obligations resulting from Winning Lottery Tickets. theLotter does not assume any responsibility with respect to any such tax nor for a Player’s failure to comply with local, state or federal tax laws.
8.19 If you are required to personally collect your Jackpot or Locally Taxed Winnings directly from the related Lottery Operator or its designee, we will arrange for one of our representatives to meet you at our offices (or another location of our choice) and hand-deliver your Winning Lottery Ticket to you. You agree to cooperate with theLotter, or its representative, to facilitate your taking possession of the Winning Lottery Ticket. You agree that prior to your taking possession of your Winning Lottery Ticket you must first sign a legal waiver and release stating that you (i) have taken, or are taking, possession of the Winning Lottery Ticket; (ii) are personally responsible for collecting the Prize directly from the related Lottery Operator; and (iii) and you waive any legal or equitable claims, rights or remedies you may have against theLotter, and the Retailer, with respect to your collection, or non-collection, of the Prize. Under no circumstances shall theLotter have any obligation to pay you an amount equal to the Prize or what a Lottery Operator may fail to pay you in connection with any Prize.
8.20 You undertake and agree that any travel undertaken by you to claim a Prize is entirely at your own risk. You hereby waive any legal or equitable claims, rights or remedies you may have against theLotter with respect to: (a) any Travel, including without limitation Travel-related incidents, injuries, illnesses, or losses that you may suffer or incur; and (b) your failure to obtain or comply with any Travel Requirements, including if you are unable to collect your Winnings as a result.
8.21 Prize Winner AnonymityPursuant to A.R.S. § 5-573(D), for winners of a Prize of $100,000 or more, you have the right to elect for permanent confidentiality. If you do not make this request, your name will be a public record and may be released, upon a public record request or court order, ninety (90) days from the date the Prize is awarded. Information regarding your city and country of residence is not confidential.

9. Promotions.

9.1 From time to time, we may offer you bonuses or other promotional offers. All Bonuses and promotions are subject to these Terms of Use and to their specific terms and conditions which will be provided along with the description of each promotion. Participation in any Bonus or promotional offers implies full acceptance of general and specific terms and conditions. It is your sole responsibility to ensure that you have fully read and understood the Terms & Conditions prior to the acceptance of any bonus or promotion.
9.2 Unless we specifically state otherwise (e.g., through promotional banners and/or texts), NJ Lotto will not honor promotions offered by the Arizona State Lottery.

10. Aborted Orders and Termination of Orders; Errors.

10.1 In the event that the processing of an Order or a purchase, once it has been placed or purchased, is interrupted by a system failure of any nature and is not capable of completion, the amount of the Order or purchase, as applicable, will be refunded to your Account.
10.2 We reserve the right to terminate Placed Orders without prior notice whenever we deem this necessary due to software or other errors.
10.3 In the event that any information, including, without limitation, Winning Numbers, is incorrectly published on the Site, we will take action in order to rectify and amend the data in our system so as to reflect the correct information. Any Winnings which are affected by the publishing of incorrect information will also be accordingly amended. TheLotter is not responsible for the payment of any amounts that are attributable to any such incorrect information.

11. Support Service, Questions and Complaints

11.1 If you have any questions or complaints regarding the Site, including with respect to our Services and/or any payments, you may (i) email us at service@mx.az.thelotter.us, (ii) submit an inquiry to us by using the 'Contact Us' option that is provided on the Site; (iii) chat with us via the online tool that we provide on the Site; and/or (iv) call us (at your own cost, applicable) to the support telephone number that we display on the Site (collectively, the "Support Service").
11.2 When submitting a complaint, please ensure to include clear information regarding your identity and all relevant details which gave rise to the dissatisfaction so that we can clearly identify the issue of concern. We use commercially reasonable efforts to respond as quickly as possible and will do so within ten (10) days from the date on which the complaint was submitted to us (extendable by ten (10) further days, if necessary).

12. Responsible Gaming Policy.

12.1 TheLotter is committed to and encourages a responsible attitude towards gaming, and in this regard we: (i) prohibit anyone under the age of 21 years from registering an Account and using our Services; (ii) recommend that all Users establish limits for participating in Lottery Draws; (iii) do not recommend that Users turn to Lotteries as a source of income or as a way to recoup debt. If you feel that you are using our Services in an irresponsible way, we encourage you to stop using the Site and delete your Account by using the Site Tools that we make available on the Site. Alternatively, you may choose other options and limitations including:
• You may, at your discretion, choose to limit the amount you may deposit during a specific period of time as is provided by means of the Site.
• You may at your discretion choose to set a maximum session time during which you may be logged in at the Site. After this period has expired, you will be logged out of the Site and any game in progress is stopped.
• You may at your discretion choose to set a time-out for yourself for a period of one day up to six weeks, as per the functions within the Site. During this time, you will be unable to play or make a deposit, an order or a purchase.
• You may at your discretion choose to exclude yourself from playing for a definite or an indefinite time, as per the functions within the Site, during which period you will not be able to access your Account.
12.2 If you wish to increase an exclusion, these shall become effective immediately upon receipt of notification. If you wish to decrease a limit set by you, such change shall only take place seven (7) days after the request has been received.
12.3 The Site contains information and links to organizations which can help in case of problem gambling, including links and references to self-assessment tools and resources. If you have concerns about your participation in Lotteries, then we encourage you to seek help through these areas of the Site.
12.4 We will use our reasonable endeavors to enforce our responsible gambling policies and to provide you with support and with assistance and guidance in the use of our Responsible Gaming tools; nevertheless, we do not accept any responsibility or liability if you continue to use the Site, participate in Lotteries through or outside of the Site, or engage in any form of gambling. Further, we do not accept any responsibility or liability associated with the use, non-use or avoidance of the relevant measures in place on our Site and/or if we are unable to enforce such measures for reasons beyond our reasonable control.
12.5 The Arizona Lottery additionally publishes information about responsible participation and identifies resources that may be available to you. These resources include calling the 24/7 Helpline at 1-800 NEXT-STEP or texting NEXT-STEP to 53342. The Arizona Lottery encourages person who are struggling with addition, or who know someone who is struggling with addiction, to contact one or more of the following: the Arizona Department of Gaming - Division of Problem Gambling, National Council on Problem Gambling Helpline, and Gamblers Anonymous. Additional information and links can be found on the Arizona Lottery’s website.

13. Intellectual Property Rights.

13.1 The content on the Site, including without limitation, the text, documents, descriptions, products, technology, software, graphics, photos, sounds, videos, interactive features, and services (collectively, the "Content") and the trademarks, service marks and logos contained therein ("Marks"), are the property of TheLotter and/or its licensors, and may be protected by applicable copyright, trademark, patent or other intellectual property laws and treaties. Content may include information about lotteries in general, Lottery Draws and the results and prize money in connection with the foregoing, and information regarding the odds of winning a Lottery Draw. TheLotter and/or its licensors reserves all rights not expressly granted in and to the Site and the Content.
13.2 Content on the Site is provided to you "AS IS" for your information and personal use only and may not be used, modified, copied, distributed, transmitted, broadcast, displayed, sold, licensed, de-compiled, or otherwise exploited for any other purposes whatsoever without our prior written consent. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. “TheLotter”, TheLotter logo and/or other marks are marks of TheLotter or its affiliates or its licensors. All other trademarks, service marks, and logos used on the Site are the trademarks, service marks, or logos of their respective owners.
14.1 The Site may contain links to third party websites that are not owned or controlled by TheLotter. We are not affiliated with, have no control over, and assume no responsibility for the content, privacy notices, or practices of any third-party websites. You expressly release TheLotter from any and all liability arising from your use of any third-party website. Accordingly, we encourage you to read the terms and conditions and privacy notice of each third-party website that you may choose to visit.

15. Warranty Disclaimers.

15.1 This section applies whether or not the Services provided under the Site are for payment. Applicable law may not allow the exclusion of certain warranties, in which case the disclaimers herein are modified to the minimum extent necessary to comply with such law.
15.2. The Site is provided on an "as is" and "as available" basis, and without warranties of any kind either express or implied. theLotter hereby disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, title, fitness for a particular purpose, non-infringement, and those arising by statute or from a course of dealing or usage of trade.
15.3 TheLotter cannot and does not guarantee that: (i) the Site will be available at any specific time or for any specific period. (ii) the Site's features, functionality or performance will meet the player's requirements or those of third parties. (iii) the Site or its features and functionality are, or will be, compatible with, or available on, the device or system used by a player to access the Site. (iv) any alert service (and or any other services) a player may choose will be provided in advance of the applicable cut-off time.
TheLotter is not responsible or liable with respect to such any services in case they are incorrect, delayed or not received by the Player.
15.4. TheLotter does not guarantee that the Site will be free of bugs, defects, security breaches, or virus attacks. The Site may occasionally be unavailable for routine maintenance, upgrading, or other reasons. You agree that theLotter will not be held responsible for any consequences to you or any third party that may result from technical problems of the internet, slow connections, traffic congestion, overload of our or other servers, delay or failure in transmission, or any alteration or distortion of data.
15.5 We do not warrant, endorse, or guarantee any content, product, game or service that is featured or advertised on the Site by a third party.
15.6. TheLotter shall have no responsibility for loss or damage due to insolvency of third parties, including, without limitation, banks maintaining theLotter's bank accounts.
15.7. You agree that TheLotter shall not be liable for any:
(i) failure or malfunction of the equipment or technology of your internet service provider;
(ii) loss or damage that may arise from any aspect of the Site or its availability or functionality not within the control of theLotter;
(iii) the refusal to provide the services or any of them to any person;
(iv) money lost by placing losing or invalid Orders;
(v) any losses caused arising from the misuse or unauthorized use of passwords.
15.8. You agree that TheLotter shall not be liable for any lost Lottery Ticket or failure to lodge a form or purchase a Lottery Ticket, or for any clerical errors that may be included in a Lottery Ticket, whether such failure, malfunction or error arises from our, or one of our service provider's, systems, or human error (each an "incident"). To the extent that any incident arises, or we become aware of any incident, we reserve the right to cancel a Lottery Ticket or an Order, and our sole liability to you, and your sole remedy, shall be a refund of the related Order Price.
15.9 You acknowledge that content regarding a Lottery Draw, including the official results of any Lottery Draw (collectively, "lottery operator data"), is based on information that we obtain from Lottery Operators and such content may be incorrect, incomplete, and subject to change. We do not warrant, endorse, or guarantee the accuracy, currency, or completeness of any lottery operator data and you agree to verify lottery operator data via the website or official publications of the relevant Lottery Operator.
15.10. TheLotter will use reasonable efforts to ensure that the odds, pay tables, results and prizes published and/or provided by it are correct. However, theLotter shall have no liability whatsoever for such errors, including errors which are discovered only after prizes have been paid out, including, without limitation, in case where such error is based on human error, malfunction or incorrect information that is published by the Lottery Operator or other sources of information relevant to the Lottery Draw involved.
15.11. We do not make any representation or warranty regarding your chance of obtaining Winning Numbers or of being entitled to a Prize, winnings, or usage of trade.
15.12. TheLotter does not guarantee that a Lottery Operator, its retailer(s) or any designee of the foregoing will perform (including properly) any Lottery Draw, honor a Lottery Ticket and/or, pay applicable Prizes, and you agree that theLotter will not be responsible for the failure of any Lottery Operator or representative thereof in connection with any of the foregoing activities. In no event will theLotter be required or liable to pay you any Prize, or amount equal to the Prize, in the event that a Lottery Operator or its representative fails to do so for any reason. You hereby waive any legal or equitable claims, rights, or remedies you may have against theLotter or anyone acting on its behalf that arises from your interaction with a Lottery Operator or its representatives and/or the actions or inactions of a Lottery Operator or its representatives.
15.13. TheLotter is not a Lottery Operator and does not hold or provide Lottery Draws. Your participation in each Lottery Draw and purchase of any service is voluntary and at your sole risk. If you have a dispute with a Lottery Operator or any other user or third party in connection with the Site and/or a Lottery Draw (and any Prize), you agree that theLotter is not liable for any claims or damages arising out of or connected with such a dispute. theLotter reserves the right, but has no obligation, to monitor any such dispute.
15.14. Except as expressly stated in our privacy notice, TheLotter does not make any representations, warranties, or conditions of any kind, express or implied, as to the security of any information you may provide or activities you engage in during the course of your use of the Site.
15.15. TheLotter shall be liable as expressly provided in, and limited by, these terms, but shall have no other obligation, duty, or liability whatsoever in contract, tort (including negligence), breach of statutory duty or otherwise.
15.16. The provisions of this section 15 shall survive the termination or expiry of these terms.

16. Limitation of liability.

16.1 Under no circumstances shall TheLotter, or our affiliates, and our respective officers, directors, employees, licensors, assigns and/or agents be liable for any loss of money, cost, expense, loss of goodwill or reputation, special, indirect, direct, incidental, punitive, or consequential damages of any kind that arise under these terms or that result from the use of, or the inability to use, the Site and/or the Services, even if TheLotter has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you if your use of the Site or use of the Services is governed by the laws of such a jurisdiction.
16.2 The provisions of this section 16 shall survive the termination or expiry of these Terms.
16.3 You agree to defend, indemnify, and hold harmless TheLotter and our affiliates, and our respective officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney's fees) arising from: (i) your use of, or inability to use, the Site; (ii) any dispute between you and another User or any Lottery Operator or representative thereof; or (iii) your violation of the Site Terms.

17. Term and Termination.

17.1 These Terms are effective until terminated by TheLotter. TheLotter, in its sole discretion, has the right to terminate your access to the Site, or any part thereof, immediately at any time (including, without any limitation, for a breach of the Site Terms). TheLotter shall not be liable to you or any third party for termination of your access to the Site, or any part thereof. If you object to any term or condition of the Site Terms, or any subsequent modifications thereto, or become dissatisfied with the Site in any way, your only recourse is to immediately discontinue use of the Site. Upon termination of these Terms, you shall cease all use of the Site. This Section 17 (Term and Termination) and Sections 8 (Terms of Services), 13 (Intellectual Property Rights), 15 (Warranty disclaimers), 16 (Limitation of Liability), and any provision which by its nature should survive, shall survive termination of these Terms.

18. Assignment.

18.1 These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by TheLotter without restriction or notification to you.

19. Mediation and Disputes.

19.1 General. All transactions and claims are subject to the laws of the State of Arizona, the rules, regulations, and directives of the Arizona Lottery, and any subsequent changes. You understand and agree that any dispute arising out of your use of the Services, the Content, or these Terms is governed by the laws of Arizona. You further understand and agree that federal and state courts within Arizona have exclusive jurisdiction over any claims arising out of your use of the Services or its content.
19.2 Payment Disputes. If you have a complaint or dispute regarding any payment to us, by us, or under these Terms, including with respect to an Order Price, Prizes, Real Money, orany Bonus Money (a "Payment Dispute") you are first required to submit details of the Payment Dispute to us via our Support Service and we will use commercially reasonable efforts to respond as quickly as possible. Both you and NJ Lotto LLC hereby agree to cooperate in good faith with each other to amicably resolve the Payment Dispute.

20. The Subscription Service.

20.1 The Site enable you to automatically participate, by means of our Courier Services, in a specific Lottery on a periodic basis (the "Subscription Service").
20.2 If you elect to participate in the Subscription Service and subscribe to a specific Lottery, then we will utilize our Courier Services in order to allow you to participate in each future Lottery Draw of that Lottery. You acknowledge that the frequency of Lottery Draws each week depends on the specific Lottery that you are choosing to subscribe to (for example, some Lotteries have a draw once a week, whereas others have a draw two or three times per week).
20.3 You may choose to simultaneously join an unlimited number of subscriptions (for different Lottery Draws).
20.4 By default, your participation in any of the Lotteries through the Subscription Service will be based on the Order numbers that you designate when you commence participating in the Subscription Service ("Subscription Order Numbers"). You may use the Services Tools, at any time, to replace the Subscription Order Numbers with the Order numbers that you have designated in the 'My Numbers' feature of your Account.
20.5 Term of Participation. You agree that your subscription, and related payment obligations, will remain active until such time as you use the Services Tools to suspend or deactivate your participation in the Subscription Service, which you may do at any time (you may also use the Services Tools to reactivate your participation in the Subscription Service).
20.6 We endeavor to purchase on the user's behalf each Lottery Ticket as soon as the Site begins to accept Orders for a Lottery Draw, and therefore you acknowledge that if you decide to suspend or deactivate your participation in the Subscription Service, you may still be charged, and you agree to pay, the Order Price for the next-to-occur Lottery Draw.
20.7 You acknowledge that the Order Price for each Lottery Draw may be subject to change for a number of reasons including, without limitation: (i) the Lottery Operator may change the price that it charges for its lottery tickets; or (ii) our service fees may change.
20.8 You agree that we may automatically debit your Account in connection with your participation in the Subscription Service. If your Account does not contain adequate funds to pay for your participation in the Subscription Service then (i) we will charge your payment method that you have designated in your Account, and you hereby authorize us to do so; or (ii) we will not purchase on your behalf your Lottery Ticket, in which event we will send an email to your designated email address notifying you that the transaction was not carried out due to insufficient funds.

21. General.

21.1 NJ Lotto LLC reserves the right to discontinue or modify any aspect of the Site at any time. The Site Terms shall constitute the entire agreement between you and NJ Lotto LLC concerning the Site. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and a party's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.