Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!
How to Order Lottery Tickets
Withdrawals
How do I withdraw funds from my account?
To make a withdrawal, sign in to your account and select "Withdraw". Choose a payment method you have previously used for payments and/or deposits, and the amount you wish to withdraw. You cannot withdraw funds in excess of what you deposited with your payment method due to our adherence to anti-money laundering regulations. Winnings can also be withdrawn with a bank transfer.
Why can’t I withdraw to all payment methods?
The payment methods available for withdrawals are listed on the Payment Methods page. You can withdraw funds with a payment method if it is currently registered in your account; if it was previously registered in your account but has not yet expired; if you have used the payment method to deposit funds; and if you've deposited more than you have withdrawn with the payment method.
Due to operational reasons, withdrawals are not available for all payment methods.
You will be able to withdraw by bank transfer after you have been credited with a big win or if you are not able to withdraw with your existing payment methods.
Why is my withdrawal request pending?
All withdrawals must be approved by Accounting. Your request will be processed within 24 hours – then the withdrawal will either be approved or our customer support team will contact you with further inquiries.
Why is my withdrawal request refused?
If your withdrawal request is refused, you will receive an email with an explanation from customer support. The most likely reasons are that you have tried to withdraw to a different payment method than you used for deposit or that you have requested to withdraw an amount bigger than what is allowed. (You can only withdraw an amount that is less than or equal to the amount originally deposited with that payment method. The rest of your withdrawal should be done with a bank transfer). If you're requesting a withdrawal via bank transfer, please check that the bank transfer details given are correct, as incorrect details will also lead to a refusal.
Why does my account need to be verified before my withdrawal is approved?
In certain cases you may be asked to verify your identity before we process your withdrawal request. This could be for one or more of the following reasons:
- Our regulatory obligation to perform due diligence on our clients.
- Our risk management procedures.
- Your withdrawal request was made via a bank transfer.
- The amount of your requested withdrawal.
Please follow the instructions sent to you by email to start the verification process.
How long should it take for my withdrawal to reach my bank account?
Once the withdrawal request is approved, the funds may take 3-5 days for credit cards and eWallets and 7-14 days for bank transfers to appear in your account. Please contact Customer Support if you have not received the amount within this timeframe.
Please note: We do our utmost to process your withdrawal request as quickly as possible but due to security concerns (including account verification) and occasional circumstances beyond our control, delays may occur.
Are there any fees for withdrawing from my account?
No. We do not take any commission/fee on your withdrawal, but local bank fees may apply.
TheLotter Arizona - Play Lottery Apps
